Current Known Issues / Troubleshooting

Unable to view the app balance
There are 2 ways you can resolve this error.  Select the Menu and refresh the app using the Refresh icon on the top left corner of the screen. Select ...
Wed, 20 Mar, 2019 at 2:56 PM
Cannot view your receiving address
Please note:  Your Zebpay account needs to be KYC ( Know Your Customer) verified for you to be able to view your receiving address. Indian customers w...
Wed, 20 Mar, 2019 at 2:56 PM
Unable to view the supported coin list
Refresh the app's dynamic data by: Select the Main Menu on the app. Refresh this screen by tapping the Refresh icon on the top right of the ap...
Tue, 26 Mar, 2019 at 3:32 PM
Unable to send and receive IOST Token
Unable to send or receive the IOST token? Follow the steps mentioned : Select the Main Menu on the app. Refresh this screen by tapping the refresh ic...
Mon, 11 Mar, 2019 at 1:16 PM
Unable to send Crypto
If you're facing an error while sending coins to other wallets, please try the below workaround: From the Main Menu refresh the app by tapping on ...
Tue, 26 Mar, 2019 at 3:34 PM
Consent page not responding - Indian customers only
Some of our Indian customers are unable to proceed beyond the consent page on the platform. Please note that this issue has now been resolved and if you...
Mon, 11 Mar, 2019 at 1:24 PM
Forgot PIN / Account locked due to incorrect PIN entries
To reset your PIN and automatically unlock your account:  Select Reset pin on your home screen. Select Verify OTP  to receive an OTP on your registere...
Fri, 5 Apr, 2019 at 4:09 PM
Not receiving an OTP
Please ensure that you are using the latest version of the app. If not, please update it. You can also try logging in through our website. Please fo...
Fri, 5 Apr, 2019 at 1:09 PM