FAQs

Lost Phone
Your mobile number is your unique ID in Zebpay. Your receiving address, cryptocurrency balance and your transaction details are connected with your mobile n...
Wed, 20 Mar, 2019 at 2:53 PM
Change PIN
You can change your PIN and start trading instantly: 1. From the Main Menu navigate to Security Center and select Change PIN. 2. Enter PIN to verify yo...
Thu, 19 Dec, 2019 at 4:35 PM
View the current status of your deposit order
Your deposit order normally takes up to 2 working days to reflect in your Zebpay account balance, and as such, we've made it easy for you to keep track...
Thu, 19 Dec, 2019 at 4:35 PM
View your transaction history
You can view the history of all your wallet and trade transactions within the app itself. 1.  FIAT deposit and withdraw transactions. Select History  ...
Thu, 19 Dec, 2019 at 4:36 PM
Deposit Order cancelled by Zebpay
Zebpay will cancel all deposit orders that do not meet the below criteria. Once cancelled, the funds will be refunded into your bank account. 1. Deposit...
Thu, 19 Dec, 2019 at 4:36 PM
View all previous deposits and withdrawals (only for EUR and AUS customers)
You can view all previous fiat transactions within the Zebpay app. To do so: Select History at the top of the app page Under ‘EUR transactions’, y...
Thu, 19 Dec, 2019 at 4:36 PM
Close your Zebpay account
Please Note:  Deactivate your account only if you wish to permanently delete/close your Zebpay account. If not, please use the logout feature. Her...
Thu, 19 Dec, 2019 at 4:37 PM
Mobile version support
For security reasons, we support iOS versions 10 and Android 5 and above on our app. Our current mobile versions are 3.04.00 for iOS and Android. Please...
Thu, 19 Dec, 2019 at 4:37 PM
Logout from the app
Stay secured while using a shared device. Use the logout optin Select Menu and under My Account, you will have the option to Logout.  When you need to ...
Thu, 19 Dec, 2019 at 4:37 PM
Pricing of tokens
Zebpay neither buys nor sells cryptocurrencies.  We are an exchange that matches buyers and sellers on our platform and as such, we have no control ove...
Wed, 20 Mar, 2019 at 2:51 PM