FAQs

TDS for Virtual Digital Assets - India
As per the circular issued by the Central Board of Direct Taxes on June 22, 2022, TDS of 1% will be applicable on all sales/transfers of Virtual Digital Ass...
Tue, 28 Jun, 2022 at 12:15 PM
What is a Unique transaction reference number (UTR)?
What is a UTR Number ( Unique Transaction Reference Number)   This is a number that is unique to every IMPS/ UPI/ NEFT or RTGS transaction you do and help...
Fri, 17 Jun, 2022 at 11:38 PM
Lost Phone
Your mobile number is your unique ID in ZebPay. Your receiving address, cryptocurrency balance and your transaction details are connected with your mobile n...
Mon, 13 Jun, 2022 at 11:48 AM
Change PIN
You can change your PIN and start trading instantly: 1. Click on three horizontal lines on the top left corner of your screen to navigate to the Securit...
Fri, 17 Jun, 2022 at 11:35 PM
View your FIAT and Crypto transaction histories
You can view the history of your wallet and cryptocurrency transactions within the app itself. 1. FIAT deposit and withdraw transactions: Select &quo...
Mon, 13 Jun, 2022 at 11:48 AM
Deposit Order cancelled by ZebPay
ZebPay will cancel all deposit orders that do not meet the below criteria. Once cancelled, the funds will be refunded into the source bank account. 1. D...
Tue, 21 Jun, 2022 at 1:58 PM
Close / Deactivate your Zebpay account
Please Note:  Deactivate your account only if you wish to permanently delete/close your ZebPay account. If not, please use the logout feature. Here are ...
Fri, 17 Jun, 2022 at 11:43 PM
Mobile version support
For security reasons, we support iOS versions 10 and above, Android 5 and above for our application. Our current app versions are 3.21.00 for iOS and 3....
Fri, 17 Jun, 2022 at 11:40 PM
Logout from the app
Stay secure while using a shared device. Use the logout option. You can logout from ZebPay by tapping on the 3 lines on the top left of the app and unde...
Fri, 17 Jun, 2022 at 11:41 PM
Pricing of tokens - Exchange
Cryptocurrency prices depend on a lot of factors like global price, market volatility, and overall demand and supply. ZebPay does not control the prici...
Thu, 9 Jun, 2022 at 8:07 PM