FAQs

Lost Phone
Your mobile number is your unique ID in Zebpay. Your receiving address, cryptocurrency balance and your transaction details are connected with your mobile n...
Wed, 20 Mar, 2019 at 2:53 PM
Change PIN
You can change your PIN and start trading instantly: 1. From the Main Menu navigate to Security Center and select Change PIN. 2. Enter PIN to verify yo...
Thu, 19 Dec, 2019 at 4:35 PM
View your transaction history
You can view the history of all your wallet and trade transactions within the app itself. 1.  FIAT deposit and withdraw transactions. Select History  ...
Thu, 19 Dec, 2019 at 4:36 PM
Deposit Order cancelled by Zebpay
Zebpay will cancel all deposit orders that do not meet the below criteria. Once cancelled, the funds will be refunded into your bank account. 1. Deposit...
Thu, 19 Dec, 2019 at 4:36 PM
Close / Deactivate your Zebpay account
Please Note:  Deactivate your account only if you wish to permanently delete/close your Zebpay account. If not, please use the logout feature. Her...
Thu, 8 Oct, 2020 at 2:04 PM
Mobile version support
For security reasons, we support iOS versions 10 and Android 5 and above on our app. Our current mobile versions are 3.09.00 for iOS and 3.09.01 for And...
Fri, 2 Oct, 2020 at 8:43 PM
Logout from the app
Stay secured while using a shared device. Use the logout optin Select Menu and under My Account, you will have the option to Logout.  When you need to ...
Thu, 19 Dec, 2019 at 4:37 PM
Pricing of tokens
Zebpay neither buys nor sells cryptocurrencies.  We are an exchange that matches buyers and sellers on our platform and as such, we have no control ove...
Thu, 8 Oct, 2020 at 2:07 PM
List a cryptocurrency / token / ICO on Zebpay
We’re work hard when adding new trading pairs. For each pair we add, we make sure we can provide proper liquidity and a robust trading environment. For th...
Thu, 8 Oct, 2020 at 2:09 PM
Restricted transactions after a PIN reset
 For security reasons, after a PIN reset, we place a 24-hour restriction on selected transactions as listed below: Send coin Change outgoing transaction...
Fri, 29 Nov, 2019 at 2:22 PM