FAQs

Second level verification
In accordance with Chapter 373 of the Laws of Malta, the Prevention of Money Laundering Act, Chapter 373 of the Laws of Malta  (“PMLA”), the  Anti Money Lau...
Fri, 19 Jul, 2019 at 4:18 PM
List a cryptocurrency / token / ICO on Zebpay
At the moment, we are not reviewing requests to list new cryptocurrencies / tokens. This page will be updated when we start accepting requests.
Mon, 11 Mar, 2019 at 3:55 PM
Restricted transactions after a PIN reset
 For security reasons, after a PIN reset, we place a 24-hour restriction on selected transactions as listed below: Send coin Change outgoing transaction...
Fri, 29 Nov, 2019 at 2:22 PM
Nationality and Country of Residence differ
 You can register on the Zebpay app even if your nationality and country of residence are different, as long as they are both part of  Zebpay's support...
Thu, 19 Dec, 2019 at 4:37 PM
Check a transaction status
Time taken for a cryptocurrency transaction to complete could vary from a couple of minutes to a couple of hours as well, depending on network congestion. ...
Thu, 19 Dec, 2019 at 4:38 PM
Cryptocurrency sent to an incorrect address
Please exercise caution when you send/receive any cryptocurrency as there is no way to reverse these transactions. All such coins will be lost permanent...
Thu, 19 Dec, 2019 at 4:38 PM
Archive old / unused send address(es)
You can archive old or unused send addresses to help you manage the send addresses that are active or commonly used by you. You can archive whitelisted and ...
Thu, 19 Dec, 2019 at 4:38 PM
Ripple - sending and receiving
For a Sending address Sample of a Ripple receiving address: rPspuKM5rCw5EkRDD9vGL816V15DwtSa3L?dt=36860.  36860 is the destination tag. If you d...
Fri, 20 Dec, 2019 at 11:47 AM
Cancel or Reverse transactions
Bitcoin and other cryptocurrency transactions can’t be cancelled or reversed as they are directly connected to the network. Bitcoin and cryptocurrency n...
Thu, 19 Dec, 2019 at 4:38 PM
Import coins into a Zebpay wallet
Zebpay currently does not support wallet imports If you have cryptocurrency stored in paper wallets, private keys or brain wallets, they can be imported...
Thu, 19 Dec, 2019 at 4:38 PM