FAQs

List a cryptocurrency / token / ICO on ZebPay
For every token that we introduce, we ensure that we do thorough due diligence and we only list tokens that we believe will add value to the members trading...
Tue, 21 Jun, 2022 at 1:56 PM
Restricted transactions after a PIN reset
For security reasons, after a PIN reset, we place a 24-hour restriction on all outgoing transactions (Fiat and Crypto) as listed below: Send coin Cha...
Mon, 13 Jun, 2022 at 11:48 AM
Check a transaction status
Time taken for a cryptocurrency transaction to complete could vary from a couple of minutes to a couple of hours as well, depending on network congestion. ...
Tue, 21 Jun, 2022 at 1:52 PM
Cryptocurrency sent to an incorrect address
Please exercise caution when you send/receive any cryptocurrency as there is no way to reverse these transactions. We may be able to recover certain tok...
Tue, 21 Jun, 2022 at 1:50 PM
Archive/ Unarchive old or unused send address(es)
You can archive old or unused send addresses to help you manage the send addresses that are active or commonly used by you. You can archive whitelisted and ...
Mon, 13 Jun, 2022 at 11:48 AM
Cancel or Reverse transactions
Bitcoin and other cryptocurrency transactions can’t be cancelled or reversed as they are directly connected to the network. Bitcoin and cryptocurrency n...
Thu, 19 Dec, 2019 at 4:38 PM
Import coins from a cold wallet into your Zebpay wallet
ZebPay currently does not support wallet imports If you have cryptocurrency stored in paper wallets, private keys or brain wallets, they can be imported...
Tue, 21 Jun, 2022 at 1:43 PM
Whitelist an address
Majority of our tokens (approximately 98% of them) are stored in a cold wallet: wallets that are not connected to the internet. For this reason, the process...
Mon, 13 Jun, 2022 at 11:46 AM
Lightning Network
Currently we do not support lightning network. If in future we decide to support and integrate this feature on our platform, we will put out communicati...
Tue, 21 Jun, 2022 at 1:42 PM
Ethereum FAQ
Units Smallest unit of ETH is called ‘wei’ and it is the precision of 18 decimal places. ZebPay user balances are stored in another unit called ‘szabo’ w...
Tue, 21 Jun, 2022 at 1:35 PM