FAQs

Check a transaction status
Time taken for a cryptocurrency transaction to complete could vary from a couple of minutes to a couple of hours as well, depending on network congestion. ...
Sat, 10 Oct, 2020 at 11:01 AM
Cryptocurrency sent to an incorrect address
Please exercise caution when you send/receive any cryptocurrency as there is no way to reverse these transactions. All such coins will be lost permanent...
Thu, 8 Oct, 2020 at 2:20 PM
Archive/ Unarchive old or unused send address(es)
You can archive old or unused send addresses to help you manage the send addresses that are active or commonly used by you. You can archive whitelisted and ...
Thu, 8 Oct, 2020 at 2:23 PM
Cancel or Reverse transactions
Bitcoin and other cryptocurrency transactions can’t be cancelled or reversed as they are directly connected to the network. Bitcoin and cryptocurrency n...
Thu, 19 Dec, 2019 at 4:38 PM
Import coins from a cold wallet into your Zebpay wallet
Zebpay currently does not support wallet imports If you have cryptocurrency stored in paper wallets, private keys or brain wallets, they can be imported...
Thu, 8 Oct, 2020 at 2:25 PM
Whitelist an address
Whitelisting your sending address is a secure way of performing high volume transactions with a given address.  This feature is recommended if you perfo...
Thu, 8 Oct, 2020 at 2:27 PM
Lightning Network
The Lightning Network is a second layer built on top of the main Bitcoin blockchain. It enables faster micro-transactions using ‘off-chain payment channels’...
Thu, 8 Oct, 2020 at 2:29 PM
Ethereum FAQ
Units Smallest unit of Eth is called ‘wei’ and it is the precision of 18 decimal places. Zebpay user balances are stored in another unit called ‘szabo’ w...
Mon, 25 Mar, 2019 at 3:21 PM
ERC20 FAQ
What is an ERC20 Token ERC20 is a protocol standard that defines certain rules and standards for issuing tokens on Ethereum’s network. For example, EOS i...
Mon, 25 Mar, 2019 at 3:17 PM
Get your trade statement
As per your requirement, you can receive your trade statement anytime on your registered email address. Please note that these will be sent to your register...
Thu, 8 Oct, 2020 at 2:34 PM