FAQs

ERC20 FAQ
What is an ERC20 Token? ERC20 is a protocol standard that defines certain rules and standards for issuing tokens on Ethereum’s network. For example, EOS ...
Tue, 21 Jun, 2022 at 1:39 PM
Get your statement
You can request the statement of your wallet and cryptocurrency transactions within the app itself as per the requirements. Please note that these state...
Mon, 13 Jun, 2022 at 11:48 AM
Membership Fee FAQs
Why are we charging the fee? We thought long and hard about whether to establish this fee. We calculated the cost of maintenance and we decided to i...
Fri, 2 Sep, 2022 at 3:56 PM
Issue in sending LTC
ZebPay supports sending Litecoin only to the new LTC address format.  The new address format begins in an M instead of 3. This format is convertible to ...
Fri, 10 Jul, 2020 at 1:13 PM
Upgrade in receiving addresses
Due to upgrades to our wallet infrastructure, we have deprecated some of our receiving addresses. Deprecated addresses can be identified by a red exclamatio...
Thu, 8 Oct, 2020 at 2:49 PM
Add Nominee
Just as we give the highest priority to the security of your ZebPay account, we also want to ensure that your fiat and crypto holdings remain in trusted han...
Sat, 21 Nov, 2020 at 8:29 PM
How to change/add new bank details
You can now add/ register upto three bank accounts on our platform. You will be able to deposit fiat currency from and withdraw it into any of these listed/...
Fri, 4 Jun, 2021 at 12:46 PM
ZebPay Lending FAQs
What is Crypto lending? Crypto lending is the process of lending your digital assets through crypto exchanges or different lending sites with an opportunit...
Fri, 24 Jun, 2022 at 4:27 PM
How to change mobile number linked to your account
At any point in time, if you wish to change your mobile number, you can reach out to us and get it done. We do not feature an option to change the mobile nu...
Wed, 24 Aug, 2022 at 2:47 PM
What is a REF ID?
What is a reference ID or UTR Number ( Unique Transaction Reference Number) This is a number that is unique to every IMPS/ NEFT or RTGS transaction you ...
Thu, 3 Jun, 2021 at 6:37 PM