FAQs

Get your trade statement
As per your requirement, you can receive your trade statement anytime on your registered email address. Please note that these will be sent to your register...
Thu, 8 Oct, 2020 at 2:34 PM
Membership Fee FAQs
Why are we charging the fee? We thought long and hard whether to establish this fee. We calculated the cost of maintaining the physical infrastructu...
Sun, 28 Mar, 2021 at 11:34 AM
Issue in sending LTC
ZebPay supports sending Litecoin only to the new LTC address format.  The new address format begins in an M instead of 3. This format is convertible to ...
Fri, 10 Jul, 2020 at 1:13 PM
Upgrade in receiving addresses
Due to upgrades to our wallet infrastructure, we have deprecated some of our receiving addresses. Deprecated addresses can be identified by a red exclamatio...
Thu, 8 Oct, 2020 at 2:49 PM
Add Nominee
Just as we give the highest priority to the security of your ZebPay account, we also want to ensure that your fiat and crypto holdings remain in trusted han...
Sat, 21 Nov, 2020 at 8:29 PM
How to change/add new bank details
You can now add/ register upto three bank accounts on our platform. You will be able to deposit fiat currency from and withdraw it into any of these listed/...
Fri, 4 Jun, 2021 at 12:46 PM
Does ZebPay Support Binance Chain (BEP20/BEP2 tokens)?
At this time ZebPay does not support Binance Chain (BNB) or the Binance Smart Chain (BSC) (BEP20/BEP2 Tokens). BEP20/BEP2 tokens deposited to any ZebPay add...
Sun, 21 Feb, 2021 at 10:48 PM
ZebPay Lending FAQs
What is Crypto lending? Crypto lending is the process of lending your digital assets through crypto exchanges or different lending sites with an opportu...
Mon, 9 Aug, 2021 at 10:04 AM
What is a REF ID?
What is a reference ID or UTR Number ( Unique Transaction Reference Number) This is a number that is unique to every IMPS/ NEFT or RTGS transaction you ...
Thu, 3 Jun, 2021 at 6:37 PM
Crypto Earnings Account
What is a Crypto Earnings Account? A Crypto earning account is a feature, which enables registered and fully KYC'd customers to earn returns on coi...
Mon, 19 Jul, 2021 at 4:52 PM