Please exercise caution when you send/receive any cryptocurrency as there is no way to reverse these transactions.


We may be able to recover certain tokens, however there are multiple factors which affect recovery and at times recovery may not be possible at all and as such these tokens will be lost permanently.


Bitcoin (BTC), Bitcoin Cash (BCH) and Litecoin (LTC) use a similar address formats and it's easy to confuse them. 


Similarly, Ether (ETH) and ERC 20 tokens have similar address formats.



1) If a token has been sent to your ZebPay wallet: Please raise a ticket with the token name, the address used to send and receive and the transaction hash and them will check if recovery is possible. 


Please note: There may be a cost involved in recovery, if possible. All recoveries could take up to 14 working days if possible. 


2) If the token has been sent out of your ZebPay wallet: Please contact the receiving wallet provider for assistance. ZebPay will be unable to assist in such cases once the transaction has been broadcast to the blockchain.