Please exercise caution when you send/receive any cryptocurrency as there is no way to reverse these transactions. 

All such coins will be lost permanently.


Bitcoin (BTC), Bitcoin Cash (BCH) and Litecoin (LTC) use a similar address formats and it's easy to confuse them. 


Similarly, Ether (ETH) and ERC 20 tokens have similar address formats.


Coins / Tokens sent to another cryptocurrency's address:

Unfortunately, there's nothing that we can do to reverse or locate these transactions/coins.

Blockchain transactions are designed in such a way that they can not be cancelled or reversed.


Cryptocurrency sent to an incorrect third party's wallet.

If you know the wallet owner to whom you've incorrectly transferred these coins/tokens to, you can contact them directly to have these refunded to you.

Unfortunately, there's nothing that Zebpay can do to reverse these transactions.


Unsupported cryptocurrency sent to a Zebpay address.

All such cryptocurrency will not reflect in the Zebpay wallet and we will not be able to recover them. 

Please exercise caution and ONLY perform trade and transfer transactions of supported cryptocurrencies on the Zebpay platform.