Please ensure that you are using the latest version of the app. If not, please update it. The current version for iOS - 3.21.00 and for Android - 3.18.00
You can also try logging in through our website.
Please try the following troubleshooting steps to resolve the issue.
You have good network connectivity while requesting the OTP.
Ensure that the SIM card of your registered mobile number is being used on the same device on which the app is installed.
Please ensure DND is not activated on your registered number.
Please check the SPAM folder for messages.
For Android users, clear the cached data from your device by going into Settings >> Apps >> ZebPay >> Clear Cache. Logout from the application and log in again.
In case, the issue is still not resolved, as a last resort simply reinstall the ZebPay mobile app and try accessing the app again.
If the issue still persists, raise a ticket (https://help.zebpay.com/support/tickets/new) along with the below information:
1. Screen recording of the issue
2. Your network and Internet Service provider's name
3. Your device name and OS (operating system) version
4. The app version you are using for us to investigate further.