Please ensure that you are using the latest version of the app. If not, please update it. The current version for iOS and Android is 3.00.11


You can also try logging in through our website.


Please follow the below steps to resolve this issue:


  • Please log out of the app and log back in.
  • Use your registered mobile number sim card on the same handset in which you are accessing your Zebpay application to receive the OTP. 
  • Please check that you have good internet connectivity as well while requesting for the OTP.
  • If you do not receive an OTP via SMS, you will get the option receive it via a call after 30 seconds.


In case the issue still persists, please raise a ticket with a screenshot of the app, along with the mobile device and OS that you're using our app on, for us to investigate further.