Please ensure that you are using the latest version of the app. If not, please update it.


You can also try logging in through our website.


Please follow the below steps to resolve this issue:


  • Use your registered mobile number sim card on the same handset in which you are accessing your Zebpay application to receive the OTP. 
  • Please check that you have good internet connectivity as well while requesting for the OTP.
  • If you do not receive OTP via SMS, you have an option get OTP via call after 30 seconds.
  • Please log out of the app and log back in.


In case the issue still persists, please raise a ticket with a screenshot of the app, along with the mobile device and OS that you're using our app on, for us to investigate further.