Trouble Shooting – Since your device is as unique as you are

Unable to view the app balance
There are 2 ways you can resolve this error.  Select the Menu and refresh the app using the Refresh icon on the top left corner of the screen. Select the...
Thu, 8 Oct, 2020 at 12:36 PM
Cannot view your receiving address
Please note that your Zebpay account needs to be KYC ( Know Your Customer) verified for you to be able to view your receiving address. Please follow the...
Fri, 29 Nov, 2019 at 2:45 PM
Staying safe while transacting
The fact that Zebpay has gained your trust over the years means that scammers try to use our brand name to lure users into dubious schemes. We routinely...
Thu, 19 Dec, 2019 at 4:35 PM
Unable to view the supported coin list
Refresh the app's dynamic data by: Select the Main Menu on the app. Refresh this screen by tapping the Refresh icon on the top right of the app. Yo...
Fri, 29 Nov, 2019 at 2:46 PM
Unable to view your token on Zebpay
If you're unable to view a previously held token on ZebPay, it's possible that your token has been delisted from the platform. Please do not w...
Thu, 8 Oct, 2020 at 12:40 PM
Unable to send Crypto
If you're facing an error while sending coins to other wallets, please try the below workaround: From the Main Menu refresh the app by tapping on the...
Fri, 29 Nov, 2019 at 2:49 PM
Forgot PIN / Account locked due to incorrect PIN entries
To reset your PIN and automatically unlock your account:  Select the Reset pin on your home screen. Select Verify OTP  to receive an OTP on your register...
Thu, 8 Oct, 2020 at 12:43 PM
Not receiving an OTP
Please ensure that you are using the latest version of the app. If not, please update it. The current version for iOS is 3.09.00 and for Android is 3.09.01 ...
Fri, 2 Oct, 2020 at 8:44 PM