Trouble Shooting – Since your device is as unique as you are

Unable to view the app balance
We recommend you to try performing the below troubleshooting steps: If you're using mobile data, please try switching to a Wi-Fi connection to ch...
Mon, 13 Jun, 2022 at 11:48 AM
Cannot view your receiving address
In order to view your receiving address, your ZebPay account must be KYC verified. You can resolve this issue by following the below steps for Bitcoin, ...
Tue, 21 Jun, 2022 at 1:59 PM
Staying safe while transacting
The fact that Zebpay has gained your trust over the years means that scammers try to use our brand name to lure users into dubious schemes. We routinely...
Thu, 19 Dec, 2019 at 4:35 PM
Unable to view the supported coin list
ZebPay offers "Quick Trade" option that lets you buy and sell crypto instantly and "Exchange" option where all the coins listed with Zeb...
Fri, 17 Jun, 2022 at 11:43 PM
Unable to view your token on ZebPay - Delisted Token/Coin
If you're unable to view a previously held token on ZebPay, it's possible that your token has been delisted from the platform. Please do not w...
Thu, 9 Jun, 2022 at 8:13 PM
Unable to send Crypto
If you're facing an error while sending coins to other wallets, please try the below workaround: From the Main Menu refresh the app by tapping on th...
Fri, 17 Jun, 2022 at 11:29 PM
Forgot PIN / Account locked due to incorrect PIN entries
Important Note:  Ensure that you’re using the latest version of the app. Please note that your registered number needs to be used in the same device o...
Mon, 13 Jun, 2022 at 11:47 AM
Not receiving an OTP
Please ensure that you are using the latest version of the app. If not, please update it. The current version for iOS - 3.21.00 and for Android - 3.18.00 ...
Thu, 9 Jun, 2022 at 8:15 PM