Your experience matters deeply to us, and whether you have a question, concern, or just want to share feedback, we're ready to help. Our team is committed to making sure every interaction feels smooth, safe, and supported.
How to reach us?
We offer support across multiple channels so you can always find a way to connect with us.
Chat with us instantly — the fastest way to get help!
The quickest and easiest way to get answers is right inside the ZebPay app! Our in-app chatbot is available 24/7 and can resolve most queries in minutes — no waiting, no hassle.
Simply open the ZebPay app, head to the Help section, click on "Support Centre" and start a chat. It's that easy!
Can't find what you're looking for through chat? No worries — we've got more ways to help below.
Raise a support ticket
For queries that need a little more attention, our support team is just a ticket away:
To help us resolve your query as quickly as possible, please:
Share complete and relevant details about your query or concern
Attach screenshots or supporting documents wherever possible
Raise the ticket using the email address registered with your ZebPay account — this helps us locate your account instantly and avoid any delays
If you run into trouble raising a ticket or uploading files on the mobile app, simply try the same steps on a laptop or desktop browser (or vice versa) — that usually does the trick!
Connect with us on social media
We're active across platforms and love hearing from you! That said, please remember that account-related support can only be provided through your registered email to keep your information safe.
Brand handles
Our social media support channels:
We're always exploring new ways to be there for you — so watch this space for even more channels coming soon!
Keeping your account safe:
Your security is something we take very seriously. Here are a few important things to keep in mind so you can engage with us with complete confidence:
We will never ask for sensitive information — ZebPay will never request personal or account-related details through social media posts or direct messages
No unsolicited DMs — We will never initiate or ask you to start a direct message conversation on Telegram
No fund transfer requests — We will never ask you to transfer funds to any address or account
No wallet accreditation — There is no such process with us; if someone claims otherwise, it's a scam
Protect your PIN & OTP — Never share these with anyone, including ZebPay team members
Verify our email domain — All official emails from us will always come from a @zebpay.com address. Watch out for lookalike domains that use similar-looking characters (for example, "zebpαy" instead of "zebpay")
When in doubt, always reach out to us through official channels — we'd rather you check with us than fall victim to a scam.
We're truly grateful for your trust and continued support. Your feedback, questions, and thoughts help us grow and serve you better every single day. Don't ever hesitate to reach out — we're always happy to help!
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article