It is crucial to exercise utmost caution when engaging in cryptocurrency transactions, as they are irreversible.
While we make efforts to recover certain tokens, the success of such endeavors depends on various factors. Unfortunately, there are instances where recovery might be unattainable, resulting in the permanent loss of the involved tokens. Please proceed with diligence and be aware of the irreversible nature of cryptocurrency transactions.
Bitcoin (BTC), Bitcoin Cash (BCH), and Litecoin (LTC) use a similar address format and it's easy to confuse them.
Similarly, Ether (ETH), ERC 20 tokens, and BEP 20 tokens have similar address formats on other networks too.
1) If a token has been sent to your ZebPay wallet: Please raise a ticket with the token name, the address used to send and receive and the transaction hash, we will check if recovery is possible.
Please note: Wherever recovery is possible it may take anywhere between 3-6 months and could also involve recovery charges.
2) If the token has been sent out of your ZebPay wallet: Please contact the receiving wallet provider for assistance. ZebPay will be unable to assist in such cases once the transaction has been broadcast to the blockchain.