Time taken for a cryptocurrency transaction to complete could vary from a couple of minutes to a couple of hours as well, depending on network congestion.
To check the status of your transaction, select the coin for which you would like to view the transaction status and enter the transaction hash in the search bar
Bitcoin (BTC): https://blockchain.info
Bitcoin Cash (BCH): https://www.blocktrail.com/BCC/tx/
Ripple (XRP): https://xrpcharts.ripple.com/#/transactions/
Litecoin (LTC): https://live.blockcypher.com/ltc
Ethereum (ETH) & ERC 20 Tokens: etherscan.io/tx/
TRON (TRX): https://explorer.tronwallet.me/transactions
BEP20 tokens: https://bscscan.com/
Cryptocurrency sent to a wallet outside ZebPay:
If the transaction id shows that the transaction is broadcasted onto the blockchain and the cryptocurrency does not reflect in the receiving wallet, you have to contact the receiving wallet service provider to resolve this issue.
You can also view these transactions by going to the history page of that token → click on show details → click on the transaction hash of the particular transaction. (this method is only valid for transactions out of ZebPay and not for transactions sent to another ZebPay user
Cryptocurrency sent to a ZebPay wallet:If the transaction id shows up on the blockchain and the cryptocurrency does not reflect in the receiving wallet, please raise a ticket and provide the transaction hash (ID) and a screenshot showing the receiving transaction details and transaction id.