Please note: It is advisable to create a new address for receiving cryptocurrency each time to enhance the privacy of your transaction history.


Every cryptocurrency has its own defined rules and not every cryptocurrency protocol allows you to create new receiving addresses.


To create a new receiving address, please follow the below steps:


1. Select the coin and tap on Receive on the exchange screen. Tap on the '+Add new address' button to create a new receiving address.



Attention! Read the information carefully and select “  I understand” before proceeding.

2. Enter a name to label the address and click on save. 



3. You can either scan the QR code or copy it or share the address via email or instant messaging.



To Receive cryptocurrencies without creating a new address:


1. Select the coin and tap on Receive from the exchange screen.



2. Once you click on Receive you will be able to see your receiving address. You can either scan the QR code or copy it to share the address via email or instant messaging.

Attention! Read the information carefully and select “  I understand” before proceeding.





If you've sent crypto from any other exchange to your ZebPay wallet and it doesn't reflect on the ZebPay platform after the required number of confirmations on the blockchain, please raise a ticket and include the transaction hash for us to provide quick support.


Important Note: You will see a pop-up message every time you click on receive mentioning the network we support the particular token on. Please receive the tokens only via this supported network. Tokens sent via unsupported networks are permanently lost.