At ZebPay, we highly value your feedback, thoughts, and any other information you'd like to share with us. Our commitment is to respond to all customer inquiries as promptly as possible.
To ensure a seamless experience for all our users, we offer support through various channels, including Ticket, Chat, and Social Media. You can reach us by creating a ticket through your app or by visiting the following link:
Create Ticket: https://help.zebpay.com/support/tickets/new.
Additionally, we're active on several social media platforms to provide you with more accessible support. Here are our brand and Customer Care Social Media handles for your convenience.
Customer Care Channels
We are continually working on expanding our communication channels to enhance our service to you. Keep an eye out for updates on additional ways to connect with us, all of which will be promptly shared on this page.
For step-by-step guidance on how to raise a ticket, please check our support article here. Your satisfaction is our priority, and we're here to assist you every step of the way.
Security alert! Here are some key points to remember:
Privacy Matters: We will never ask for or share any account-related information on any social media platform.
No Direct Messages: We will never initiate or ask you to initiate direct messages (DMs) on Telegram.
No Fund Transfer request: We will never request you to transfer any funds to any address or account.
No Wallet Accreditation: There is no wallet accreditation process with us.
Protect Your PIN/OTP: Never share your PIN or OTP with anyone, including ZebPay team members.
Email Authentication: All official email IDs from us will always have the domain "zebpay.com." Please stay vigilant and watch out for potential scammers trying to mimic our domain name by using similar-looking characters, like "zebpay" falsely written as "zebpαy."
Remember, we are here to assist you, and your security is our top priority!