We truly value your feedback, thoughts, and anything else you'd like to share. Your input helps us improve and ensure you're always having a great experience with us. We’re here to assist you every step of the way and strive to respond to all inquiries as quickly as possible!
To ensure a seamless experience for all our users, we offer support through various channels, including Ticket, Chat, and Social Media. You can reach us by creating a ticket through your app or by visiting the following link:
Create Ticket: https://help.zebpay.com/support/tickets/new.
Additionally, we're active on several social media platforms to provide you with more accessible support. Here are our brand and Customer Care Social Media handles for your convenience.
Brand Handles
Customer Care Channels
We’re constantly exploring new ways to connect with you, so stay tuned for updates on even more channels!
Need Guidance?
Check out our detailed Support Article for step-by-step instructions on raising a ticket.
Security alert! Here are some key points to remember:
Privacy Matters: We will never ask for or share any account-related information on any social media platform.
No Direct Messages: We will never initiate or ask you to initiate direct messages (DMs) on Telegram.
No Fund Transfer request: We will never request you to transfer any funds to any address or account.
No Wallet Accreditation: There is no wallet accreditation process with us.
Protect Your PIN/OTP: Never share your PIN or OTP with anyone, including ZebPay team members.
Email Authentication: All official email IDs from us will always have the domain "zebpay.com." Please stay vigilant and watch out for potential scammers trying to mimic our domain name by using similar-looking characters, like "zebpay" falsely written as "zebpαy."
We’re here for you and dedicated to ensuring your experience is both secure and delightful. Got a question or concern? Don’t hesitate to reach out – we’re always happy to help!
Your satisfaction is our top priority. ?