Crypto Deposit & Withdrawals

Receive cryptocurrency
Please note: It is advisable to create a new address for receiving cryptocurrency each time to enhance the privacy of your transaction history. Every cr...
Thu, 18 Aug, 2022 at 6:36 PM
Send cryptocurrency to another address
Important points:  Please exercise caution while making the transaction. As soon as you click on ‘send’, you can view the network we support the respecti...
Sat, 20 Jan, 2024 at 12:31 PM
Check a transaction status
Time taken for a cryptocurrency transaction to complete could vary from a couple of minutes to a couple of hours as well, depending on network congestion. ...
Mon, 29 Jan, 2024 at 2:55 PM
Cryptocurrency sent via unsupported network/ sent to incorrect address
It is crucial to exercise utmost caution when engaging in cryptocurrency transactions, as they are irreversible.   While we make efforts to recover cert...
Wed, 24 Jan, 2024 at 6:07 PM
Archive/ Unarchive old or unused send address(es)
You can archive old or unused send addresses to help you manage the send addresses that are active or commonly used by you. You can archive whitelisted and ...
Tue, 6 Feb, 2024 at 12:47 PM
Cancel or Reverse transactions
Bitcoin and other cryptocurrency transactions can’t be cancelled or reversed as they are directly connected to the network. Bitcoin and cryptocurrency n...
Thu, 19 Dec, 2019 at 4:38 PM
Import coins from a cold wallet into your Zebpay wallet
ZebPay currently does not support wallet imports If you have cryptocurrency stored in paper wallets, private keys or brain wallets, they can be imported...
Tue, 21 Jun, 2022 at 1:43 PM
Whitelist an address
Majority of our tokens (approximately 98% of them) are stored in a cold wallet: wallets that are not connected to the internet. For this reason, the process...
Tue, 6 Feb, 2024 at 1:01 PM
Ethereum FAQ
Units The smallest unit of ETH is called ‘wei’ and it is the precision of 18 decimal places. ZebPay user balances are stored in another unit called ‘S...
Tue, 6 Feb, 2024 at 11:55 AM
ERC20 FAQ
What is an ERC20 Token? ERC20 is a protocol standard that defines certain rules and standards for issuing tokens on Ethereum’s network. For example, EOS ...
Tue, 21 Jun, 2022 at 1:39 PM